Shipping & Returns

Where Do You Ship To?  Anywhere in the USA; Hawaii and Alaska subject to actual shipping charges.

*Free shipping is only available on orders over $49.00 and shipped within the continental USA only. Alaska & Hawaii subject to actual shipping charges.
Any authorized returns that received free shipping on the outbound, will be charged actual shipping costs incurred and deducted from the refund. Customer will also be responsible for the return shipping cost. 

Credit Cards are charged at the time of purchase.

Every effort is made to completely and accurately describe each item per manufacture specifications. Sizes are also included so that the customer can verify measurements before placing the order. 

The following delivery and processing costs are for merchandise pictured and described on our web site. Costs are calculated according to the total cost of the merchandise in your order. All prices are expressed in U.S. currency.

Standard Delivery and Processing Charges

Order Total

Total Charges

Up to $48.99

$12.00

$49 & OVER

*FREE SHIPPING 
(USA only, excludes AK & HI)


Shipping Your Online Order
We are a non-stocking dealer. All items will ship direct from the manufacture to the customer. Therefore, you may receive your items in multiple shipments. With each shipment, we will send an email with tracking for that particular item.  In stock items will ship in approximately 2-5 days. Items that take longer to ship than previously stated will have shipping time frames listed on the item description.  

General Returns
NON-ELIGIBLE ITEMS FOR RETURN
All items described as custom order, personalized items, sale items, holiday and items specified on the description as such are not eligible for refund or return. This will be disclosed on the item description. ANY AND ALL ERRORS MADE BY US ON CUSTOM ORDERS MUST BE REPORTED WITHIN (7) DAYS OF ITEM RECEIPT.

Outer Banks Trading Group will attempt to guarantee your 100% satisfaction with any of our products for a period of 7 days after receipt for normal in-stock merchandise that has not been used. After 7 days in customer's possession, no returns will be authorized for any reason. You must contact us before the 7 day period is over to request an RMA (return merchandise authorization).
In order to return an item for the maximum credit you are due, please observe the following procedures. Prior to returning any item, you must contact us to obtain a valid RMA (return merchandise authorization) number. Any returns without an authorization number will be refused and/or shipped back at customer’s expense. Contact us via email at sales@obxtradingroup.com. Be sure to include your order number and the nature of the return. All items are drop shipped direct from the manufacture, so we will need to give you detailed return information on where to return the item in order to comply with their guidelines. All returned items must be in their original factory condition and packaging with all factory-supplied paperwork, packing materials, etc. Items returned without their original labels will not be accepted as these items will not be in re-saleable condition. 

After you have received the RMA, the merchandise must be returned to the address instructed by Outer Banks Trading Group within seven (7) business days. Returns after this period will not be accepted.

Do not write on the cartons themselves. Attach a label with the RMA number and shipping information on each carton. You are responsible for any and all return shipping costs and proper insurance coverage as well as outbound shipping costs. With the exception of noted damaged merchandise, return shipping costs are at the customer’s expense. If you received free shipping on the original purchase, you will be responsible for shipping costs both ways. Once the merchandise is received and inspected to make sure the item is in resalable condition and in original packaging, a refund will be issued to the original credit card used for the transaction minus outbound shipping.


Damage / Shortage Policy
We strongly recommend that you open and inspect every package immediately upon delivery. Failing to take this precautionary step may cause unnecessary delays or even negate our ability to assist you should an item be missing or damaged. If you do not inspect each package, Outer Banks Trading Group cannot be held responsible for any claims you make regarding damaged or missing items. Failure to comply with the terms of this policy shall result in a waiver of all responsibility on the part of Outer Banks Trading Group.

Claims against damaged items must be made within 48 hours of receiving the item. Claims made after 48 hours cannot be accepted. Freight company delivery records will be utilized to determine date and time of receipt. For all damages, email us at sales@obxtradingroup.com and attach photos. Keep all original packaging. Outbound and return shipping costs on damaged items will be covered by the manufacturer.


Refusal of Delivery
If you refuse delivery of the item(s) when it reaches your home or place of business, you will be charged for all shipping costs, including the cost to return the item to the manufacturer. NON-ELIGIBLE ITEMS FOR RETURN will not be refunded. This does not apply to refusal of damaged product.


Cancellation Policy
NON-ELIGIBLE ITEMS FOR RETURN cannot be canceled. All other orders must be canceled within 24 hours. If the item has shipped, we cannot cancel the order. Once you receive the shipment, you can return eligible items, incurring shipping charges both ways. (see general returns).


Warranty Policy
Warranties only cover true defects in materials and workmanship. Warranties do not cover normal wear and tear, improper use, abuse, neglect or other end-user induced problems.

Please note that the policies of this website are clearly disclosed and can be accessed from any page of the website. Furthermore, upon ordering from this website, customers agree to all store policies. We are proactive with our policies in hopes of eliminating any confusion or dissatisfaction with your purchase. If you have any questions about this or any other policy on this website, please email us at sales@obxtradingroup.com.