Shipping & Returns

Where Do You Ship To?  Anywhere in the USA; Hawaii and Alaska subject to actual shipping charges.

Free shipping is only available on products marked as free shipping and shipped within the continental USA only. Alaska & Hawaii subject to actual shipping charges.

Credit Cards are charged at the time of purchase.

Every effort is made to completely and accurately describe each item per manufacture specifications. Sizes are also included so that the customer can verify measurements before placing the order. 

The following delivery and processing costs are for merchandise pictured and described on our web site. Costs are calculated according to the total cost of the merchandise in your order. All prices are expressed in U.S. currency.

Standard Delivery and Processing Charges

Order Total

Total Charges

Up to $15.00

$6.00

$15.01 - $25.00

$8.00

$25.01 - $45.00

$10.00

$45.01 - $65.00

$12.00

$65.01 - $90.00

$14.00

$90.01 - $125.00

$17.00

$125.01 - $200.00

$21.00

$200.01 & over

10%

$3,000.01 & over

5%


Shipping Your Online Order
We are a non-stocking dealer. All items will ship direct from the manufacture to the customer. Therefore, you may receive your items in multiple shipments. With each shipment, we will send an email with tracking for that particular item.  In stock items will ship in approximately 2-5 days. If an item is out of stock, we will email you with the estimated date of availability. We are not responsible for out of stock or shipping delays as these are beyond our control. Once we notify you via email of an out of stock item (backorder), you will need to reply back to the email with instructions to either; keep the item on order, refund the item or substitute for a different item.  All backorders will be shipped unless canceled in writing. Items that take longer to ship than previously stated will have shipping time frames listed on the item description.  


Delivery & Processing Charges
D & P is the charge for catalog and internet order processing, item selection, packaging, processing, transport and handling. We reserve the right to choose which freight way carries your shipment. We do not, however, control the shipping companies. Once a shipment is in the hands of the delivery company, we cannot change shipping addresses, we cannot make a delivery happen on a certain day and we can only approximate delivery times. Delivery times are not guaranteed, notwithstanding additional charges, but are our best approximation and will vary with specific requests. Shipments and deliveries occur only on weekdays.


General Returns
Return requests - read carefully. You must be in compliance with these guidelines in order to request a return. Defective or damaged goods policy outlined separately.
NON-ELIGIBLE ITEMS FOR RETURN
All items described as “not eligible for return or exchange”, “no returns”, custom order, personalized items, final sale, holiday, artwork, jewelry, and items specified on the description as such are not eligible for refund or return. This will be disclosed on the item description. ANY AND ALL ERRORS MADE BY US ON CUSTOM ORDERS MUST BE REPORTED WITHIN (7) DAYS OF ITEM RECEIPT.

The return of an order will result in a handling charge of 20%. We are a non-stocking dealer and the 20% return fee is to cover what the manufacture charges our company to re-stock items. Outer Banks Trading Group, Inc. will attempt to guarantee your 100% satisfaction with any of our products for a period of 7 days after receipt for normal in-stock merchandise that has not been used. Once an item has been installed or used, it may not be returned. After 7 days in customer's possession, no returns will be authorized for any reason. You must contact us before the 7 day period is over to request an RMA (return merchandise authorization).
In order to return an item for the maximum credit you are due, please observe the following procedures. Prior to returning any item, you must contact us to obtain a valid RMA (return merchandise authorization) number. Any returns without an authorization number will be refused and/or shipped back at customer’s expense. Contact us via email at sales@obxtradingroup.com. Be sure to include your order number and the nature of the return. All items are drop shipped direct from the manufacture, so we will need to give you detailed return information on where to return the item in order to comply with their guidelines. All returned items must be in their original factory condition and packaging with all factory-supplied paperwork, packing materials, etc. All rugs, pillows and items that come pre-packaged with factory labels must still have these intact. Items returned without their original labels will not be accepted as these items will not be in re-saleable condition. 

After you receive a RMA #, you must include:

A copy of your original sales ticket
A comment outlining the reason for the return, including RMA#
After you have received the RMA, the merchandise must be returned to the address instructed by Outer Banks Trading Group, Inc. within seven (7) business days. Returns after this period will not be accepted.

Do not write on the cartons themselves. Attach a label with the RMA number and shipping information on each carton. You are responsible for any and all return shipping costs and proper insurance coverage as well as outbound shipping costs. With the exception of noted damaged merchandise, return shipping costs are at the customer’s expense. If you received free shipping on the original purchase, you will be responsible for shipping costs both ways. Once the merchandise is received and inspected to make sure the item is in resalable condition and in original packaging, a refund will be issued to the original credit card used for the transaction minus outbound shipping and minus a 20% restocking fee.


Damage / Shortage Policy
We strongly recommend that you open and inspect every package immediately upon delivery. Failing to take this precautionary step may cause unnecessary delays or even negate our ability to assist you should an item be missing or damaged. If you do not inspect each package, Outer Banks Trading Group, Inc. cannot be held responsible for any claims you make regarding damaged or missing items. Failure to comply with the terms of this policy shall result in a waiver of all responsibility on the part of Outer Banks Trading Group, Inc.

Claims against damaged items must be made within 48 hours of receiving the item. Claims made after 48 hours cannot be accepted. Freight company delivery records will be utilized to determine date and time of receipt. For all damages call 919-249-6121. If you reach voice mail, leave a detailed message with the time you called, your name, item damaged and description and a phone number where you can be reached. Follow up with an email to sales@obxtradingroup.com and attach photos. Keep all original packaging. Outbound and return shipping costs on damaged items will be covered by the manufacturer.


Refusal of Delivery
If you refuse delivery of the item(s) when it reaches your home or place of business, you will be charged for all shipping costs, including the cost to return the item to the manufacturer. You will also be charged for a restocking fee of 20% imposed on us by our suppliers. This does not apply to refusal of damaged product.


Cancellation Policy
You have up to 1 business day from the order date to cancel a custom order and receive a refund. After 1 business day, custom orders are non-refundable. Standard orders must be canceled within 48 hours to receive a refund. If the item has shipped, we cannot cancel the order. Once you receive the shipment, you can return eligible items incurring the restocking fee (see general returns).


Warranty Policy
Outer Banks Trading Group, Inc. is an authorized retailer of products on our website and we will gladly assist you with any warranty claims. We are not the manufacturer and are restricted to those policies set forth by the manufacturer of the product. In addition, most warranties only cover true defects in materials and workmanship. Warranties do not cover normal wear and tear, improper use, abuse, neglect, lack of preventive maintenance, improper installation or other end-user induced problems.

Please note that the policies of this website are clearly disclosed and can be accessed from any page of the website. Furthermore, upon ordering from this website, customers agree to all store policies. We are proactive with our policies in hopes of eliminating any confusion or dissatisfaction with your purchase. If you have any questions about this or any other policy on this website, please email us at sales@obxtradingroup.com.

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