FAQ'S

FREQUENTLY ASKED QUESTIONS
This serves as a brief outline and in no way is a substitute for our Policies & Procedures, Shipping & Returns Policies or Privacy Policies. Please review them for complete info.

Q: Do you have a storefront?
A: No

Q: Do you have a catalog?
A: No

Q: Do you wholesale?
A: Yes. We do have a wholesale line available at Island Girl Home.

Q: What credit cards do you accept? 
A: VISA, MasterCard, Discover, AMEX & Paypal

Q: Do you accept credit cards issued out of the USA?
A: No

Q: When will my credit card be charged?
A: Your card is charged when you place the order.

Q: Do you ship internationally?
A: No

Q: Will all of my items come in one shipment?
A: We are a non-stocking dealer, so you may receive multiple shipments. Please note that orders with multiple items may be shipped separately, with no additional shipping charges. With each shipment we will send you a confirmation e-mail.

Q: Will you notify me with tracking information on my order?
A: Yes. As items ship, you will be emailed the shipping method, FedEx, UPS or USPS with tracking numbers.

Q: How is shipping cost calculated?
A: Shipping cost is based on the dollar amount of your order.

Q: Can I return a product?
A: Not all items can be returned (see next question for exclusions). Once you receive your order, you can view it for 7 days. If you plan on returning the item, you MUST contact us via email @ sales@obxtradingroup.com to receive an RMA number before the 7 day period is up. Your return will be shipping back to the mfg., but you must have authorization and a RMA to do so. Do not just return it without authorization or the item(s) will be returned back to you.

Q: What items CANNOT be returned?
A: Any items that read custom order, shower curtains, artwork, holiday items or sale items cannot be returned. All are clearly marked on the item description.

Q: What are your business hours for phone calls?
A: Monday – Friday 9am-4pm. Call us @ 305-570-8038.

Q: Can I purchase a gift card?
A: No

Q: Do you gift wrap?
A: No

Q: Is this website secure?
A: Yes. Personal information provided on the website and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology.