Credit Cards are charged at the time of purchase.
Shipping Your Online Order
Our in-stock orders will take approximately 5-7 days to reach a customer after order is placed. Any out-of-stock items may take longer. ALL BACKORDERS WILL BE SHIPPED UNLESS CANCELED IN WRTING. Artist Gallery pieces take anywhere from 1-3wks. to ship.
Delivery & Processing Charges (D&P)
D&P is the charge for catalog and internet order processing, item selection, packaging, processing, transport and handling. We reserve the right to choose which freight way carries your shipment. We do not, however, control the shipping companies. Once a shipment is in the hands of the delivery company, we cannot change shipping addresses, we cannot make a delivery happen on a certain day, and we can only approximate delivery times. Delivery times are not guaranteed, notwithstanding additional charges, but are our best approximation and will vary with specific requests. Shipments and deliveries occur only on weekdays. D&P is subject to change and will be determined at time of order and subject to the following:
The following delivery and processing costs are for merchandise pictured and described on our web site. Costs are calculated according to the total cost of the merchandise in your order. All prices are expressed in U.S. currency.
Merchandise Total** Standard Ground
$15.00 and under $4.95
$15.01 - $25.00 $6.00
$25.01 - $45.00 $8.00
$45.01 - $65.00 $11.00
$65.01 - $90.00 $14.00
$90.01 - $125.00 $17.00
$125.01 - $200.00 $21.00
$200.01 - $3,000.00 10% of purchase
$3000.01 and above 5% of purchase
** Total Value of merchandise before tax or other charges.
Alaska, Hawaii, Canada are not currently available. Remote or hard to reach areas may incur additional shipping charges. This applies to free shipping and regular shipping orders. If this is the case, we will notify you via email or phone before the item(s) are shipped to inform you of the fees. The customer is responsible for all duties and tariffs on these types of shipments.
Items which are heavier than normal will be subject to a shipping surcharge. This will be clearly marked on the item as to the exact dollar amount or state that the additional cost will be figured and the customer will be notified for approval of the charge before the item is shipped. Example: large rugs & furniture.
Outer Banks Trading Group and their manufacturers inspect your purchase before it leaves the warehouse. We do not ship damaged or defective products. Once your package(s) leaves our hands, the freight company assumes ALL responsibility for the safe delivery of your order. Once you sign for the delivery, you have released the delivery company from any and all responsibility for damage done during shipping of your order. So, when your order arrives, you should inspect ALL package(s) for signs of damage during shipment. PLEASE take the time to inspect your delivery. If there is any damage, be sure to note it on the delivery ticket. If the damage is severe or excessive, please refuse the shipment and call us immediately at 919-249-6121.
Refusal of Delivery
If you refuse delivery of the item(s) when it reaches your home or place of business, you will be charged for all shipping costs, including the cost to return the item to Outer Banks Trading Group or the manufacturer. You will also be charged for any bank credit card fees that have been incurred along with handling and restocking fee (min. 20%) imposed on us by our suppliers. This does not apply to refusal of damaged product.
Inspecting Your Delivery
It is YOUR RESPONSIBILITY to ensure that the product has not been damaged during shipping.
Damage or Shortage Policy
With any order or shipment, we strongly recommend that you open and inspect every package immediately upon delivery. Failing to take this precautionary step may cause unnecessary delays or even negate our ability to assist you should an item be missing or damaged. If you do not inspect each package, Outer Banks Trading Group cannot be held responsible for any claims you make regarding damaged or missing items.
Outer Banks Trading Group does not sell or ship seconds, defective or damaged products. We carefully inspect all items prior to shipment to insure that they are in good condition and that all items are shipped correctly. However, from time to time, items will be damaged in transit or may be missing from the shipment. Listed below are procedures that MUST be followed for satisfactory resolution of a problem. Motor Freight carriers, FedEx and UPS are VERY restrictive in their policies and will not pay claims if you deviate from their prescribed method in any way. Rest assured that we will gladly assist you with a claim for damage or a missing item as long as the correct procedures have been followed.
Defective or Damaged Goods Return Deadline
NO RETURNS DUE TO DEFECTIVE OR DAMAGED GOODS CAN BE AUTHORIZED IF YOU HAVE BEEN IN RECEIPT OF THE ITEM(S) MORE THAN (1) BUSINESS DAY OR 24 HOURS FROM DELIVERY. FREIGHT COMPANY DELIVERY RECORDS WILL BE UTILIZED TO DETERMINE DATE AND TIME OF RECEIPT. FOR ALL DAMAGES CALL 919-249-6121. IF YOU REACH VOICE MAIL, LEAVE A DETAILED MESSAGE WITH THE TIME YOU CALLED, YOUR NAME, ITEM DAMAGED AND DESCRIPTION AND A PHONE NUMBER WHERE YOU CAN BE RE ACHED. FOLLOW UP WITH AN EMAIL TO firstname.lastname@example.org AND ATTACH PHOTOS. KEEP ALL ORIGINAL PACKAGING.
Damage Returns For Motor Freight Shipment Delivered Furniture
All furniture indicated as “Special Order” is made upon ordering and cannot be returned unless damaged or defective. When large items and/or “Special Orders” come via FREIGHT CARRIER versus FedEx or UPS, inspect the items carefully. DO NOT SIGN THE DEVLIVERY RECEIPT UNTIL YOU HAVE INSPECTED THE ITEM! DO NOT ACCEPT DAMAGED GOODS. INFORM THE FREIGHT COMPANY TO RETURN TO SENDER. Contact Outer Banks Trading Group at 919-249-6121 for further instructions. Signing for damaged items will indicate that you accept them and no claims will be accepted by the Freight Company or Outer Banks Trading Group.
ALL SALES FINAL ON CUSTOM ORDERS, JEWELRY AND SALE / CLEARANCE ITEMS, SEE BELOW - NO EXCEPTIONS
Custom Orders Policy
Our Custom Order Policy is no changes, no cancellations, no returns, no refunds. Please contact us with any questions that you may have about our products before you place your order. We are happy to help.
Clearance - Sale Items
All marked down items are considered "all sales final", no returns. These are clearance items and will not be re-stocked.
Special Orders Policy & General Returns
Cancellation or returns of the order will result in a handling charge (minimum 20%) being imposed by the manufacturer and/or Outer Banks Trading Group. Customer is responsible for all shipping costs both ways. See below, RETURN REQUESTS.
RETURN REQUESTS - READ CAREFULLY. YOU MUST BE IN COMPLIANCE WITH THESE GUIDELINES IN ORDER TO REQUEST A RETURN.
Outer Banks Trading Group will attempt to guarantee your 100% satisfaction with any of our products for a period of 7 days after receipt for normal in-stock merchandise that has not been used. This cannot be emphasized enough - Once an item has been installed or used, it may not be returned. After 7 days in customer's possesion, no returns will be authorized for any reason. You must contact us before the 7 day period is over to request an RMA. In addition, items sold as "Custom Order" or "Sale / Clearance" or Jewelry cannot be returned. Please note that the policies of this website are clearly disclosed and can be accesssed from any page of the website. Furthermore, upon registering with this website, customers agree to all policies and are required to check off a box as shown here:
[click here to read our Terms and Conditions]
We are proactive with our policies in hopes of eliminating any confusion or dissatisfaction with our website.
EVERY EFFORT IS MADE TO COMPLETELY AND ACCURATELY DESCRIBE EACH ITEM PER MANUFACTURE SPECIFICATIONS. SIZES ARE ALSO INCLUDED SO THAT THE CUSTOMER CAN VERIFY MEASUREMENTS BEFORE PLACING THE ORDER.
In order to return an item for the maximum credit you are due, please observe the following procedures:
Prior to returning any item, you must contact us to obtain a valid RMA (Return Merchandise Authorization) number. Any returns without an authorization number will be refused and / or shipped back at customers expense. Contact us via email @ email@example.com. Be sure to include your order number and the nature of the return. Most items are drop shipped direct from the mfg., so we will need to give you detailed return info. in order to comply with the mfg. guidelines.
All returned items must be in their original factory condition and in their original packages with all factory-supplied paperwork, packing materials, etc. All rugs, pillows and items that come pre-packaged with factory labels must still have these INTACT. Items returned without their original labels will not be accepted as these items will not be in re-saleable condition.
After you receive a RMA #, you must include:
*a copy of your original sales ticket
*a comment outlining the reason for the return, including RMA#
*a note telling us whether you want an exchange or refund to your credit card
After you have received the RMA, the merchandise must be returned to the manufacturer or Outer Banks Trading Group within SEVEN (7) business days. Please contact us for return shipping address. RETURNS AFTER THIS PERIOD WILL NOT BE ACCEPTED.
Do not write on the cartons themselves. Attach a label with the RMA number and shipping information on each carton. Any handwriting on factory cartons will prohibit the ability to return the item. You are responsible for any and all return shipping costs and proper insurance coverage as well as outbound shipping costs on exchanges. With the exception of noted damaged merchandise, return shipping costs are at the customer’s expense. If you received FREE SHIPPING on the original purchase, these costs will be deducted from the refund.
Once the merchandise is received and inspected to make sure the item is in resalable condition and in original packaging, an EXCHANGE will be made or a REFUND will be issued to the original credit card used for the transaction MINUS OUTBOUND SHIPPING AND MINUS A 20% RESTOCKING FEE. This is strict company policy and will be enforced.
A 5% FEE WILL BE CHARGED FOR A CANCELED ORDER THAT HAS BEEN PROCESSED IN ORDER TO RECOVER BANK CHARGE FEES RELATED TO THE CREDIT CARD TRANSACTION.
Outer Banks Trading Group is an authorized retailer of products on our website and we will gladly assist you with any warranty claims. We are not the manufacturer and are restricted to those policies set forth by the manufacturer of the product. In addition, most warranties only cover true defects in materials and workmanship. Warranties do not cover normal wear and tear, improper use, abuse, neglect, lack of preventive maintenance, improper installation or other end-user induced problems.